Online Banking FAQ

We want to help make your transition to online banking seamless and enjoyable. We’ve compiled the most frequently asked questions about online banking below. But don’t worry- if you don’t find your answer you can always call us!

What Can I do with Online Banking?

Online Banking is the quick, easy, secure and smart way to manage your money. With Online Banking, you can:

  • Check your account balances and review your transactions.
  • Confirm which checks, deposits, withdrawals and ATM transactions have cleared.
  • Transfer funds between Legacy Bank accounts.
  • Export your banking information to your personal financial management software, such as Quickbooks®, Quicken® or Microsoft® Money.
  • Communicate with Legacy Bank Customer Service via secure email.

How do I sign up for Online Banking and what are the requirements?

You must first enroll by clicking the sign-up button on this page. There is no special software required.

If you are enrolling for a consumer account, it will take one business day to the complete the enrollment process. If you are enrolling for a business account, the process may take a few extra days. If you do not receive your password information or if you are having trouble signing on contact Deposit Operations at 316.260.3711.

How do I choose a secure Customer ID and Password?

For your protection, please keep in mind the following guidelines as you select a Customer ID or Password for Online Banking through the Internet:

Customer ID Requirements:

  • You are required to enter a new User ID.
  • Your ID must contain at least 6 characters.
  • You must have at least 5 letters and 1 number.
  • The User ID is not case sensitive.

Password Requirements:
  • The password must contain at least 6 characters.
  • You must have at least 5 letters and 1 number.
  • You may not use the last 2 previous passwords for your new password.
  • Password is case sensitive.

Additional Password Recommendations:
  • To increase the security of your Online Banking, your Password should not contain any four consecutive numbers of your social security number, phone number, or address. Also, it should not include any part of your name or initials. Finally, do not write down your Password or share it with others.

How do I change my Password?

You may change your Password for Online Banking through the Internet by clicking Services – Change Password.

What should I do if I forgot my User ID or want to change my user ID for Online Banking?

Contact Deposit Operations at 316.260.3711 during business hours.

What should I do if I forget my password for Online Banking?

At the password screen, click on Forgot Your Password. You will then be prompted with two challenge questions you previous selected. If questions are answered correctly then you may enter a new password. If this doesn’t work, contact Deposit Operations at 316.260.3711 during business hours.

How many accounts can I view?

You can view all accounts associated with your social security number or tax identification number, including joint ownership accounts.

How long is my history recorded?

You can view history on your DDA accounts as far back as 90 days. History for CD’s and loans will be unlimited.

How many days in advance should I schedule my payments?

Bill payments take three to eight business days in advance of your payment due date. Three-day payees are paid electronically and eight-day payees are paid by check.

Bill pays can be entered until midnight and will be debited from your account on the following business day. Business days do not include Saturdays, Sundays or Federal Reserve holidays.

Sign up now!

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